ChineseRd Plus 隐私政策
深圳市中文路教育科技 有限公司（以下简称“我们 ”）非常重视用户的隐私和个人信息保护。您在使用我们的产品与/或服务时，我们可能会收集和使用您的相关信息。我们希望通过《中文路隐私政策》（以下简称“本隐私政策”）向您说明在您使用我们的产品与/或服务时，我们如何收集、使用、保存、共享和转让这些信息，以及我们为您提供的访问、更新、删除和保护这些信息的方式。
本隐私政策将帮助您了解以下内容：
一、我们如何收集和使用您的个人信息
二、我们如何使用 Cookies
和同类技术
三、我们如何共享、转让、公开披露您的个人信息
四、我们如何保护和保存您的个人信息
五、您如何管理个人信息
六、未成年人的个人信息保护
七、通知和修订
八、如何联系我们
本隐私政策与您所使用的中文路APP服务以及该服务所包括的各种业务功能（以下统称“我们的产品与/或服务”）息息相关，希望您在使用我们的产品与/或服务前仔细阅读并确认您已经充分理解本隐私政策所写明的内容，并让您可以按照本隐私政策的指引做出您认为适当的选择。本隐私政策中涉及的相关术语，我们尽量简明扼要的表述，并提供进一步说明的链接，以便您更好地理解。您开始使用或在我们更新本隐私政策后（我们会及时提示您更新的情况）继续使用我们的产品与/或服务，即意味着您同意本隐私政策（含更新版本）内容，并且同意我们按照本隐私政策收集、使用、保存和共享您的相关信息。
请您特别注意：本隐私政策适用于我们以网站、客户端、小程序以及随技术发展出现的新形态向您提供的各项产品和服务。如我们及关联公司的产品或服务中使用了中文路的产品或服务（如使用中文路账户登录）但未设独立隐私权政策的，则本隐私政策同样适用于该部分产品或服务。我们及关联公司就其向您提供的产品或服务单独设有隐私权政策的，则相应产品或服务适用相应隐私权政策。
如对本隐私政策或相关事宜有任何问题，您可随时发送邮件至dev@chineserd.com或拨打我们的任何一部客服电话等多种方式与我们联系。
一、我们如何收集和使用您的个人信息
个人信息是指以电子或者其他方式记录的能够单独或者与其他信息结合识别特定自然人身份或者反映特定自然人活动情况的各种信息。个人敏感信息是指一旦泄露、非法提供或滥用可能危害人身和财产安全，极易导致个人名誉、身心健康受到损害或歧视性待遇的个人信息。本隐私政策中涉及的个人信息包括：基本信息（包括生日、性别、个人电话号码、电子邮箱）;网络身份标识信息（包括个人信息主体账号、IP地址、个人数字证书等）；个人财产信息（包括交易和消费记录、余额、优惠券、等虚拟财产信息）；个人上网记录（包括网页浏览记录、软件使用记录、点击记录）；个人常用设备信息（包括硬件型号、设备MAC地址、操作系统类型、软件列表唯一设备识别码（如IMEI/android ID/IDFA/OPENUDID/GUID、SIM卡IMSI信息等在内的描述个人常用设备基本情况的信息））；个人位置信息（包括精准定位信息、经纬度）；其中，字体加粗部分为涉及的个人敏感信息。
我们仅会出于以下目的，收集和使用您的个人信息：
（一）您须授权我们收集和使用您个人信息的情形
我们的产品与/或服务包括一些核心功能，这些功能包含了实现购课所必须的功能及保障交易安全所必须的功能。我们可能会收集和使用下列与您有关的信息才能实现上述这些功能。如果您不提供相关信息，您将无法享受我们提供的产品与/或服务。这些功能包括：
1、实现购课所必须的功能
（1）用户注册
您首先需要注册一个中文路账户以成为中文路用户。当您注册时，您至少需要向我们提供您准备使用的中文路账户名、您本人的手机号码或电子邮箱地址（用于验证邮箱），我们将通过发送短信验证码或邮件的方式来验证您的身份是否有效。您的账户名为您的默认昵称，您可以修改和补充您的昵称、性别、生日、相关信息，这些信息均属于您的“账户信息”。
（2）支付功能
在您下单后，您可以选择中文路的关联方或与中文路合作的第三方支付机构（包括Payssion、AppStore等支付通道，以下统称“支付机构”）所提供的支付服务。支付功能本身并不收集您的个人信息，但我们需要将您的中文路订单号及交易金额信息与这些支付机构共享以实现其确认您的支付指令并完成支付。“关联方”指一方现在或将来控制、受控制或与其处于共同控制下的任何公司、机构以及上述公司或机构的法定代表人。“控制”是指直接或间接地拥有影响所提及公司管理的能力，无论是通过所有权、有投票权的股份、合同或其他被人民法院认定的方式。
（3）交付产品与/或服务功能
在当您下单并在线完成支付后，中文路会在上述环节内使用您的订单信息以保证您的订购的课程能够准确对应。
（4）客服与售后功能
我们的电话客服和售后功能会使用您的账号信息和订单信息。
为保证您的账号安全，我们的呼叫中心客服和在线客服会使用您的账号信息与您核验您的身份。当您需要我们提供与您订单信息相关的客服与售后服务时，我们将会查询您的订单信息。您有可能会在与我们的客服人员沟通时，提供上述信息外的其他信息，例如当您要求我们变更联系电话时。
2、保障交易安全所必须的功能
为提高您使用我们的产品与/或服务时系统的安全性，更准确地预防钓鱼网站欺诈和保护账户安全，我们可能会通过了解您的浏览信息、订单信息、您常用的软件信息、设备信息来判断您的账号风险，并可能会记录一些我们认为有风险的链接（“URL”）。我们也会收集您的设备信息对中文路系统问题进行分析、统计流量并排查可能存在的风险，在您选择向我们发送异常信息时予以排查。
（二）您可自主选择提供个人信息的情形
1、为使您上课更便捷或更有乐趣，从而提升您在中文路的使用体验，我们的以下扩展功能中可能会收集和使用您的个人信息。如果您不提供这些个人信息，您依然可以进行上课，但您可能无法使用为您带来更好的课程体验。这些扩展功能包括：
（1）基于位置信息的个性化推荐功能：我们会收集您的位置信息（我们仅收集您当时所处的地理位置，但不会将您各时段的位置信息进行结合以判断您的行踪轨迹）来判断您所处的地点，自动为您推荐您所在区域适合的语言。
（2）基于摄像头（相机）的扩展功能：您可以使用这项扩展功能完成视频拍摄和拍照的功能。
（3）基于图片上传的扩展功能：您可以在中文路上传您的照片来实现作业提交功能，我们会使用您所上传的图片或视频作为作业辅助附件。
2、上述扩展功能可能需要您在您的设备中向我们开启您的地理位置（位置信息）、相机（摄像头）、相册（图片库）、麦克风的访问权限，以实现这些功能所涉及的信息的收集和使用。您可以在中文路通过访问“我的—设置—隐私设置”页面逐项查看您上述权限的开启状态，并可以决定将这些权限随时的开启或关闭（我们会指引您在您的设备系统中完成设置）。请您注意，您开启这些权限即代表您授权我们可以收集和使用这些个人信息来实现上述功能，您关闭权限即代表您取消了这些授权，则我们将不再继续收集和使用您的这些个人信息，也无法为您提供上述与这些授权所对应的功能。您关闭权限的决定不会影响此前基于您的授权所进行的个人信息的处理。
（三）您应充分知晓，以下情形中，我们收集、使用个人信息无需征得您的授权同意：
1、与国家安全、国防安全有关的；
2、与公共安全、公共卫生、重大公共利益有关的；
3、与犯罪侦查、起诉、审判和判决执行等有关的；
4、出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难得到本人同意的；
5、所涉及的个人信息是个人信息主体或监护人自行向社会公众公开的；
6、从合法公开披露的信息中收集的您的个人信息的，如合法的新闻报道、政府信息公开等渠道；
7、根据您的要求签订和履行合同所必需的；
8、用于维护所提供的产品与/或服务的安全稳定运行所必需的，例如发现、处置产品与/或服务的故障；
9、为合法的新闻报道所必需的；
10、学术研究机构基于公共利益开展统计或学术研究所必要，且对外提供学术研究或描述的结果时，对结果中所包含的个人信息进行去标识化处理的；
11、法律法规规定的其他情形。
（四）您个人信息使用的规则
1、我们会根据本隐私政策的约定，为实现我们的产品与/或服务功能而对所收集的个人信息进行使用。
2、在收集您的个人信息后，我们将通过技术手段对信息进行去标识化处理，去标识化处理的信息将无法识别主体。请您了解并同意，在此情况下我们有权使用已经去标识化的信息；并在不透露您个人信息的前提下，我们有权对用户数据库进行分析并予以商业化的利用。
3、我们会对我们的产品与/或服务使用情况进行统计，并可能会与公众或第三方共享这些统计信息，以展示我们的产品与/或服务的整体使用趋势。但这些统计信息不包含您的任何身份识别信息。
4、当我们展示您的个人信息时，我们会采用包括内容替换、匿名处理方式对您的信息进行脱敏，以保护您的信息安全。
5、当我们要将您的个人信息用于本隐私政策未载明的其它用途时，或基于特定目的收集而来的个人信息用于其他目的时，会事先征求您的明示同意。请您理解，我们向您提供的产品与/或服务将不断更新变化。如果您选择使用本隐私政策中尚未列明的其他产品与/或服务时，我们会在收集您的个人信息前通过协议、页面提示等方式向您详细说明信息收集的目的、方式、范围并征求您的同意。若您不同意提供前述信息，您可能无法使用该项产品与/或服务，但不影响您使用现有产品与/或服务。
二、我们如何使用 Cookies 和同类技术
（一）Cookies的使用
1、为实现您联机体验的个性化需求，使您获得更轻松的访问体验。我们会在您的计算机或移动设备上发送一个或多个名为Cookies的小数据文件，指定给您的Cookies 是唯一的，它只能被将Cookies发布给您的域中的Web服务器读取。我们向您发送Cookies是为了简化您重复登录的步骤，帮助判断您的登录状态以及账户或数据安全。
2、我们不会将 Cookies 用于本隐私政策所述目的之外的任何用途。您可根据自己的偏好管理或删除 Cookies。您可以清除计算机上保存的所有 Cookies，大部分网络浏览器会自动接受Cookies，但您通常可根据自己的需要来修改浏览器的设置以拒绝 Cookies；另外，您也可以清除软件内保存的所有Cookies。但如果您这么做，您可能需要在每一次访问中文路网站时亲自更改用户设置，而且您之前所记录的相应信息也均会被删除，并且可能会对您所使用服务的安全性有一定影响。
三、我们如何共享、转让、公开披露您的个人信息
（一）共享
1、我们不会与中文路以外的任何公司、组织和个人共享您的个人信息，但以下情况除外：
（1）事先获得您明确的同意或授权；
（2）根据适用的法律法规、法律程序的要求、强制性的行政或司法要求所必须的情况下进行提供；
（3）在法律法规允许的范围内，为维护中文路、中文路的关联方或合作伙伴、您或其他中文路用户或社会公众利益、财产或安全免遭损害而有必要提供；
（4）只有共享您的个人信息，才能实现我们的产品与/或服务的核心功能或提供您需要的服务；
（5）应您需求为您处理您与他人的纠纷或争议；
（6）符合与您签署的相关协议（包括在线签署的电子协议以及相应的平台规则）或其他的法律文件约定所提供；
（7）基于学术研究而使用；
（8）基于符合法律法规的社会公共利益而使用。
2、我们可能会将您的个人信息与我们的关联方共享。但我们只会共享必要的个人信息，且受本隐私政策中所声明目的的约束。我们的关联方如要改变个人信息的处理目的，将再次征求您的授权同意。
3、我们可能会向合作伙伴等第三方共享您的订单信息、账户信息、设备信息以及位置信息，以保障为您提供的服务顺利完成。但我们仅会出于合法、正当、必要、特定、明确的目的共享您的个人信息，并且只会共享提供产品/与或服务所必要的个人信息。我们的合作伙伴无权将共享的个人信息用于任何其他用途。我们的合作伙伴包括以下类型：
（1）商品或技术服务的供应商。我们可能会将您的个人信息共享给支持我们功能的供应商。这些支持包括为我们提供基础设施技术服务、支付服务、数据处理等。我们共享这些信息的目的是可以实现我们产品与/或服务的核心购课功能。
（2）委托我们进行推广的合作伙伴（“委托方”）。有时我们会接受其他企业委托向使用我们产品与/或服务的用户群进行促销推广。我们可能会使用您的个人信息以及您的非个人信息集合形成的间接用户画像与委托方共享，但我们仅会向这些委托方提供推广的覆盖面和有效性的信息，而不会提供您的个人身份信息或者将这些信息进行汇总，以便提供该等信息并不会识别您个人。例如我们向委托方提供不能识别个人身份的统计信息，以帮助其了解受众或顾客。
4、对我们与之共享个人信息的公司、组织和个人，我们会与其签署严格的保密协定，要求他们按照我们的说明、本隐私政策以及其他任何相关的保密和安全措施来处理个人信息。为了保障数据在第三方安全可控，在个人敏感信息使用上，我们要求第三方采用数据脱敏和加密技术，从而更好地保护个人敏感信息。
5、为了遵守法律、执行或适用我们的使用条件和其他协议，或者为了保护中文路、您或其他中文路用户的权利及其财产或安全，比如为防止欺诈等违法活动和减少信用风险，而与其他公司和组织交换信息。不过，这并不包括违反本隐私政策中所作的承诺而为获利目的出售、出租、共享或以其它方式披露的个人信息。
（二）转让
我们不会将您的个人信息转让给任何公司、组织和个人，但以下情况除外：
1、事先获得您明确的同意或授权；
2、根据适用的法律法规、法律程序的要求、强制性的行政或司法要求所必须的情况进行提供；
3、符合与您签署的相关协议（包括在线签署的电子协议以及相应的平台规则）或其他的法律文件约定所提供；
4、在涉及合并、收购、资产转让或类似的交易时，如涉及到个人信息转让，我们会要求新的持有您个人信息的公司、组织继续受本隐私政策的约束，否则，我们将要求该公司、组织重新征求您的授权同意。
（三）公开披露
我们仅会在以下情况下，且采取符合业界标准的安全防护措施的前提下，才会公开披露您的个人信息：
1、根据您的需求，在您明确同意的披露方式下披露您所指定的个人信息；
2、根据法律、法规的要求、强制性的行政执法或司法要求所必须提供您个人信息的情况下，我们可能会依据所要求的个人信息类型和披露方式公开披露您的个人信息。在符合法律法规的前提下，当我们收到上述披露信息的请求时，我们会要求必须出具与之相应的法律文件，如传票或调查函。我们坚信，对于要求我们提供的信息，应该在法律允许的范围内尽可能保持透明。我们对所有的请求都进行了慎重的审查，以确保其具备合法依据，且仅限于执法部门因特定调查目的且有合法权利获取的数据。在法律法规许可的前提下，我们披露的文件均在加密密钥的保护之下。
四、我们如何保护和保存您的个人信息
（一）我们保护您个人信息的技术与措施
我们非常重视个人信息安全，并采取一切合理可行的措施，保护您的个人信息：
1、数据安全技术措施
我们会采用符合业界标准的安全防护措施，包括建立合理的制度规范、安全技术来防止您的个人信息遭到未经授权的访问使用、修改，避免数据的损坏或丢失。
中文路的网络服务采取了传输层安全协议等加密技术，通过https等方式提供浏览服务，确保用户数据在传输过程中的安全。
中文路采取加密技术对用户密码进行加密保存，并通过隔离技术进行隔离。
在个人信息使用时，我们会采用包括内容替换、md5等多种数据脱敏技术增强个人密码在使用中的安全性。
中文路采用代码安全自动检查、数据访问日志分析技术进行个人信息安全审计。
2、中文路为保护个人信息采取的其他安全措施
中文路通过建立数据分类分级制度、数据安全管理规范、数据安全开发规范来管理规范个人信息的存储和使用。
中文路通过信息接触者保密协议、监控和审计机制来对数据进行全面安全控制。
中文路建立数据安全委员会并下设信息保护专职部门、数据安全应急响应组织来推进和保障个人信息安全。
加强安全意识。我们还会举办安全和隐私保护培训课程，加强员工对保护个人信息重要性的认识。
3、我们仅允许有必要知晓这些信息的中文路及中文路关联方的员工、合作伙伴访问个人信息，并为此设置了严格的访问权限控制和监控机制。我们同时要求可能接触到您个人信息的所有人员履行相应的保密义务。如果未能履行这些义务，可能会被追究法律责任或被终止与中文路的合作关系。
4、我们会采取一切合理可行的措施，确保未收集无关的个人信息。
5、互联网并非绝对安全的环境，而且电子邮件、即时通讯、社交软件等与其他用户的交流方式无法确定是否完全加密，我们建议您使用此类工具时请使用复杂密码，并注意保护您的个人信息安全。
6、安全事件处置
为应对个人信息泄露、损毁和丢失等可能出现的风险，中文路制定了多项制度，明确安全事件、安全漏洞的分类分级标准及相应的处理流程。中文路也为安全事件建立了专门的应急响应团队，按照安全事件处置规范要求，针对不同安全事件启动安全预案，进行止损、分析、定位、制定补救措施并联合相关部门进行溯源和打击。
一旦发生个人信息安全事件，我们将按照法律法规的要求，及时向您告知：安全事件的基本情况和可能的影响、我们已采取或将要采取的处置措施、您可自主防范和降低风险的建议、对您的补救措施等。我们同时将及时将事件相关情况以邮件、信函、电话、推送通知等方式告知您，当难以逐一告知个人信息主体时，我们会采取合理、有效的方式发布公告。同时，我们还将按照监管部门要求，主动上报个人信息安全事件的处置情况。
7、互联网环境并非百分之百安全，我们将尽力确保或担保您发送给我们的任何信息的安全性。如果我们的物理、技术或管理防护设施遭到破坏，导致信息被非授权访问、公开披露、篡改或毁坏，导致您的合法权益受损，我们将承担相应的法律责任。
8、如果您对我们的个人信息保护有任何疑问，可通过本隐私政策中约定的联系方式联系我们。如您发现自己的个人信息泄露，尤其是您的账户及密码发生泄露，请您立即通过本隐私政策【八、如何联系我们】中约定的联系方式联络我们，以便我们采取相应措施。
（二）您个人信息的保存
1、您的个人信息将存储于中华人民共和国境内。如您使用跨境交易服务，且需要向境外传输您的个人信息完成交易的，我们会单独征得您的授权同意并要求接收方按照我们的说明、本隐私政策以及其他任何相关的保密和安全措施来处理这些个人信息。
2、在您使用我们的产品与/或服务期间，您的个人信息将在为了实现本政策所述目的之期限内保存，同时将结合法律有强制的留存要求期限的规定确定，如《中华人民共和国电子商务法》要求商品和服务信息、交易信息保存时间自交易完成之日起不少于三年。在超出保存期间后，我们会根据适用法律的要求删除您的个人信息，或进行匿名化处理。
3、请您注意，当您成功注销中文路账户后，我们将对您的个人信息进行删除或匿名化处理。当您或我们协助您删除相关信息后，因为适用的法律和安全技术限制，我们可能无法立即从备份系统中删除相应的信息，我们将安全地存储您的个人信息并限制对其的任何进一步的处理，直到备份可以删除或实现匿名化。
4、如果我们终止服务或运营，我们会至少提前三十日向您通知，并在终止服务或运营后对您的个人信息进行删除或匿名化处理。
五、您如何管理您的个人信息
中文路非常重视您对个人信息的关注，并尽全力保护您对于您个人信息访问、更正、删除以及撤回同意的权利，以使您拥有充分的能力保障您的隐私和安全。您的权利包括：
1、访问和更正您的个人信息
除法律法规规定外，您有权随时访问和更正您的个人信息，具体包括：
（1）您的账户信息：APP端您可以在“我的”页面的“设置”菜单中查阅您提交给中文路的所有个人信息，你可以通过设置页面更改手机号、邮箱。
（2）您的订单信息：APP端您可以通过访问“我的”页面的“订单”查看您的所有已经完成、待付款或已支付的订单。
（3）对于您在使用我们的产品与/或服务过程中产生的其他个人信息需要访问或更正，请随时联系我们。我们会根据本隐私政策所列明的方式和期限响应您的请求。
（4）您无法访问和更正的个人信息：除上述列明的信息外，您的部分个人信息我们无法为您提供访问和更正的服务，这些信息主要是为了提升您的用户体验和保证交易安全所收集的您的设备信息、您使用扩展功能时产生的个人信息。上述信息我们会在您的授权范围内进行使用，您无法访问和更正，但您可联系我们进行删除或做匿名化处理。
2、删除您的个人信息
您在我们的产品与/或服务页面中可以直接清除或删除的信息，包括订单信息、浏览信息。
在以下情形中，您可以向我们提出删除个人信息的请求：
（1）如果我们处理个人信息的行为违反法律法规；
（2）如果我们收集、使用您的个人信息，却未征得您的同意；
（3）如果我们处理个人信息的行为违反了与您的约定；
（4）如果我们终止服务及运营。
若我们决定响应您的删除请求，我们还将同时通知从我们获得您的个人信息的实体，要求其及时删除，除非法律法规另有规定，或这些实体已经获得您的独立授权。若我们响应您的删除请求，我们不能保证立即从备份系统中删除相应的信息，但会在备份系统更新时删除这些信息。
3、改变您授权同意的范围或撤回您的授权
您可以通过删除信息、关闭设备功能、在中文路网站或软件中进行隐私设置等方式改变您授权我们继续收集个人信息的范围或撤回您的授权。您也可以通过注销账户的方式，撤回我们继续收集您个人信息的全部授权。
请您理解，每个业务功能需要一些基本的个人信息才能得以完成，当您撤回同意或授权后，我们无法继续为您提供撤回同意或授权所对应的服务，也不再处理您相应的个人信息。但您撤回同意或授权的决定，不会影响此前基于您的授权而开展的个人信息处理。
4、响应您的请求
如果您无法通过上述方式访问、更正或删除您的个人信息，或您需要访问、更正或删除您在使用我们产品与/或服务时所产生的其他个人信息，或您认为中文路存在任何违反法律法规或与您关于个人信息的收集或使用的约定，您均可以发送电子邮件至support@chineserd.com或通过本隐私政策中的其他方式与我们联系。为了保障安全，我们可能需要您提供书面请求，或提供您的身份证明文件，我们将在收到您反馈并验证您的身份后的15天内答复您的请求。对于您合理的请求，我们原则上不收取费用，但对多次重复、超出合理限度的请求，我们将视情收取一定成本费用。对于那些无端重复、需要过多技术手段（例如，需要开发新系统或从根本上改变现行惯例）、给他人合法权益带来风险或者非常不切实际（例如，涉及备份磁带上存放的信息）的请求，我们可能会予以拒绝。
在以下情形中，按照法律法规要求，我们将无法响应您的请求：
（1）与个人信息控制者履行法律法规规定的义务相关的；
（2）与国家安全、国防安全有关的；
（3）与公共安全、公共卫生、重大公共利益有关的；
（4）与刑事侦查、起诉、审判和执行判决等有关的；
（5）有充分证据表明您存在主观恶意或滥用权利的；
（6）出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难得到本人同意的；
（7）响应您的请求将导致您或其他个人、组织的合法权益受到严重损害的；
（8）涉及商业秘密的。
六、未成年人的个人信息保护
1、中文路非常重视对未成年人个人信息的保护。若您是18周岁以下的未成年人，在使用我们的产品与/或服务前，应事先取得您监护人的同意。中文路根据国家相关法律法规的规定保护未成年人的个人信息。
2、我们不会主动直接向未成年人收集其个人信息。对于经监护人同意而收集未成年人个人信息的情况，我们只会在受到法律允许、监护人同意或者保护未成年人所必要的情况下使用、共享、转让或披露此信息。
3、如果有事实证明未成年人并未取得监护人同意的情况下注册使用了我们的产品与/或服务，我们会与相关监护人协商，并设法尽快删除相关个人信息。
4、对于可能涉及的不满14周岁的儿童个人信息，我们进一步采取以下措施予以保障：
（1）对于收集到的儿童个人信息，我们除遵守本隐私政策关于用户个人信息的约定外，还会秉持正当必要、知情同意、目的明确、安全保障、依法利用的原则，严格遵循《儿童个人信息网络保护规定》等法律法规的要求进行存储、使用、披露，且不会超过实现收集、使用目的所必须的期限，到期后我们会对儿童个人信息进行删除或匿名化处理。
（2）当您作为监护人为被监护的儿童选择使用中文路相关服务时，我们可能需要向您收集被监护的儿童个人信息，用于向您履行相关服务之必要。在具体服务中需要向您收集儿童个人信息的，我们会事先取得您的授权同意，并告知您收集的目的和用途。如果您不提供前述信息，您将无法享受我们提供的相关服务。您作为监护人应当正确履行监护职责，保护儿童个人信息安全。若儿童本人需要注册或使用我们的产品与/或服务，您应正确引导并予以监护。
（3）儿童或其监护人有权随时访问和更正儿童个人信息，还可以向我们提出更正和删除的请求。如您对儿童个人信息相关事宜有任何意见、建议或投诉、举报，请联系我们。我们会随时为您提供帮助。
七、通知和修订
1、为给您提供更好的服务以及随着中文路业务的发展，本隐私政策也会随之更新。但未经您明确同意，我们不会削减您依据本隐私政策所应享有的权利。我们会通过在中文路网站、中文路移动端上发出更新版本并在生效前通过网站公告或以其他适当方式提醒您相关内容的更新，也请您访问中文路以便及时了解最新的隐私政策。
2、对于重大变更，我们还会提供更为显著的通知（我们会通过包括但不限于邮件、短信或在浏览页面做特别提示等方式，说明隐私政策的具体变更内容）。
本隐私政策所指的重大变更包括但不限于：
（1）我们的服务模式发生重大变化。如处理个人信息的目的、处理的个人信息类型、个人信息的使用方式等；
（2）我们在所有权结构、组织架构等方面发生重大变化。如业务调整、破产并购等引起的所有者变更等；
（3）个人信息共享、转让或公开披露的主要对象发生变化；
（4）您参与个人信息处理方面的权利及其行使方式发生重大变化；
（5）我们负责处理个人信息安全的责任部门、联络方式及投诉渠道发生变化时；
（6）个人信息安全影响评估报告表明存在高风险时。
3、我们还会将本隐私政策的旧版本存档，供您查阅。
八、如何联系我们
1、如您对本隐私政策或您个人信息的相关事宜有任何问题、意见或建议，请通过以下方式与我们联系：
个人信息保护负责人邮箱support@chineserd.com
联系地址：深圳市福田区沙头街道京基滨河时代广场A座2703
您还可以随时通过拨打我们的任何一部客服电话等多种方式与我们联系。
2、一般情况下，我们将在15天内回复。如果您对我们的回复不满意，特别是我们的个人信息处理行为损害了您的合法权益，您还可以向网信、电信、公安及工商等监管部门进行投诉或举报。
ChineseRd Plus Privacy Policy
Shenzhen Chinese Road Education & Technology Co.,Ltd. (“ChineseRd”, "we", "us" or "our") attaches great importance to the protection of users' privacy and personal information. We collect and use your related information when you use our products and/or services. This ChineseRd Plus Privacy Policy (the "Policy") explains to you how we collect, use, save, share and transfer information when you use our products and/or services, and the way we provide for you to visit, update, delete and protect that information.
The Policy explains the following:
A. How we collect and use your personal information
B. Purposes for collecting your personal information
C. How we use cookies and similar technologies
D. How we share, transfer or make available your personal information
F. How we protect your personal information
G. Personal information preservation and retention
H. How to manage your personal information and your rights
I. Protection of minors' information
J. Notices and amendments
K. How to contact us
The Policy is closely related to services made available to you by ChineseRd and various business functions included in the foregoing services ("our products and/or services"). Before using our products and/or services, you are kindly requested to read the Policy carefully, ensure that you fully understand how we may use your information. The Policy tries to apply clear and concise terminology and provides links to further explanations for your better understanding.
If you have any questions about the Policy or related issues, you can at any time email us at dev@chineserd.com or contact us otherwise using the details set out at Section K below.
A. How we collect and use your personal information
Personal information refers to various information that is recorded electronically or otherwise and can be used alone or in combination with other information to identify a specific natural person or reflect the activities of such a person.
The personal information that we collect will include:
· basic information (including personal phone number, email address);
· network identification information (including system account, IP address, email address, PIN and password, passphrase, and passphrase protection answers related to the foregoing);
· personal property information (transaction and consumption records, products of interest, balance, coupons and other virtual property information);
· address book, where you have allowed us to access these details;
· personal Internet access records (including website browsing records, software usage records, click records);
· information on common equipment (including hardware model, device MAC address, operating system, unique device identification code of software list (such as information indicating common equipment with IMEI/android ID/IDFA/OPENUDID/GUID, SIM card IMSI information, etc. included);
· location information (including precise positioning, accommodation, latitude and longitude) where you have allowed us to access these details;
· information about you collected from unique cookies sent to your computer or mobile device where you have consented to their use, as explained further in Section C below.
This Policy will always be available to access from a link at the bottom of the ChineseRd.com website so that where you have accessed the site you can check how we will use your information using that link.
This policy uses the term ‘Personally sensitive information’. That term refers to personal information that gets additional protection under many privacy laws around the world. Personally sensitive information reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership. Personally sensitive information also includes genetic information, biometric information used for the purpose of identifying a natural person and information concerning health or a person’s sex life or sexual orientation. Personally sensitive information may have the potential to endanger personal and property security and could result in damages to personal reputation, physical and mental health or discriminatory treatment, if it is revealed, illegally provided, or abused.
Where required by applicable laws, we will ask for your consent to collect and process your sensitive personal information separately from this policy.
B. Purposes for collecting your personal information
Our products and/or services include a number of core functions, which contain those necessary for purchasing online lessons, necessary for improvement of our products and/or services, and those necessary for protecting the security of transactions. These functions may not be made available to you before we collect, store and use the following information related to you. If you do not provide the relevant information, you will not be able to enjoy the products and/or services we provide.
We will only collect and use your personal information for the following purposes:
1. Functions necessary for purchasing online lessons
· Registration
You first need to register a ChineseRd account to become a ChineseRd user. When you register, you need to at least provide us with your desired ChineseRd account name and password, your own mobile phone number or e-mail address (for verification). We will verify your identity by sending a SMS verification code or e-mail. Your account name is your default nickname. You can modify and supplement your nickname, gender, date of birth, interests, and information related to the real-name verification, which belongs to your "account information".
· Payment
After your order is placed, you can make payment in a manner provided by ChineseRd Affiliates or any third party payment institutions (including Payssion, AppStore, etc., collectively, "payment institutions").The payment function itself does not collect your personal information, but we need to share your ChineseRd order number and transaction amount with these payment institutions so that they can confirm your payment instructions and then make payment. "Affiliate" means any company or agency that currently or in the future controls a party, is under the control thereof, or under the common control with that party as well as the legal representatives of the foregoing companies or agencies. "Control" refers to the ability to influence, directly or indirectly, the management of the companies referred to, whether through ownership, voting shares, contracts, or other forms recognized by the people’s courts.
· Delivery
After you place an order and make payment online, you acknowledge that ChineseRd will use your order information to ensure that your ordered lessons can be accurately matched.
· Customer services and after-sale services
To activate our telephone customer services and after-sale services, we will use your account information and order information.
To ensure the security of your account, our staff in the call center and online customer services will use your account information to verify your identity with you. When you need us to provide customer service and after-sale services related to your order information, we will check your order information. You will be required to provide information other than the above when communicating with our customer service staff, such as when you request us to change the contact number on your account.
2. Functions necessary for protecting the security of transactions
To enhance the security of your system when using our products and/or services, to accurately prevent phishing website fraud and to protect account security, we judge risks about the use of your account via information on your browsing, orders, your frequently used software, and devices and record some links ("URL") that we believe to be risky; we also collect information about your device to analyze the ChineseRd system, conduct traffic statistics and investigate possible risks, and troubleshoot when you choose to send us abnormal information.
3. To enhance your learning experience on ChineseRd
To make your learning more convenient or more fun, so as to enhance your user experience in ChineseRd, we collect and use your personal information for the following additional functions.If you do not provide this personal information, you may still be able to take lessons online, but you cannot use these additional functions that can improve your learning experience. These additional functions are:
· Personalized recommendations based on location information
We will collect your location information to judge your location and automatically recommend appropriate language related to your area. We only collect your geographic location in real time for recommendation purposes, and do not combine it with other information to store details of your whereabouts.
· Camera-based additional functions
With this function, you can shoot videos and take pictures.
· Additional functions based on pictures uploaded
You can upload your photos in ChineseRd to realize the assignment submission function. We will use the photos or videos you uploaded as the assignment attachment.
The above additional functions may require that you allow us to access to your geographic location (location information), camera (camera), photo album (image gallery) and microphone so that we can collect and use the information necessary for these functions. You can check the opening status of your above-mentioned permissions item by item in "Me—Settings—Privacy" in ChineseRd, and you can make them available or unavailable at any time (we will guide you in your device system). If you make them unavailable, we will no longer continue to collect and use the personal information, nor can we provide you with the above-mentioned features corresponding to those authorizations. However, your decision to opt out of these functions will not affect the processing of personal information previously conducted.
4. Other purposes
We will also collect and process your personal information in the following circumstances:
· where requested by public authorities in furtherance of their powers or functions, including for national security, public safety, public health and major public interests;
· relating to criminal investigations, prosecutions, trials and execution of judgments;
· for the purposes of protection of material legal rights and benefits such as the lives and properties of the personal information subject or other individuals where it is difficult to obtain the consent of the subject involved;
· the personal information to be collected is made available by the subject of the personal information to the public;
· your personal information is collected from legally disclosed information, such as legitimate news reports, government information disclosure, etc.;
· necessary for signing a contract as required by you;
· necessary for maintaining the safety and stable operation of our products and/or services, such as the detection and resolution of any faults with products and/or services;
· required for legal news reports;
· necessary for academic research institutions to conduct statistical or academic research for public interest, to the extent that the personal information contained in the academic research or description results is de-identified;
· other circumstances stipulated by laws and regulations.
Rules for the use of your personal information
1. We will use the personal information collected in accordance with the Policy and to provide our products and/or services.
2. After collecting your personal information once we no longer need it to provide services to you, we will anonymise the data through technical means. One cannot identify you from anonymised information. Please understand that in this case we have the right to use information that has been anonymised and to analyze the user database and use it commercially subject to non-disclosure of your personal information.
3. We will generate statistics on the use of our products and/or services and share this statistical information with the public or any third parties to demonstrate the overall trends of our products and/or services. However, these statistics do not include any of your identity information.
4. When we display your personal information, we will desensitize your information by content substitution and anonymization to protect your information.
When we intend to use your personal information for other purposes not specified in the Policy, or use the information collected for a specific purpose for other purposes, we may notify you by email, pop up notice or any other means available and meeting any other requirements required of us by law.
C. How we use cookies and similar technologies
What is a cookie and similar technologies
Cookies are small data files placed on your devices (computer or phones), that allows us to record certain information, in order to store your preferences and your login status, or recognize your browser used.
We use session cookies as well as persistent cookies. Session cookies will be automatically deleted once you close your browser, while persistent cookies will remain on your device so that these cookies can be used again the next time when you use ChineseRd.
We also use web beacons and similar technologies with the similar functionality to cookies. We use the term ‘cookies’ in our policies to refer to all the technologies described above.
ChineseRd sets cookies (first party cookies) on web pages, however, where we require additional information and services (such as customization of advertisements) we also allow other selected companies to host cookies on our web pages (third party cookies). These companies have been carefully selected by ChineseRd and are monitored by us. Please note that third-party cookies are governed by the third party’s privacy policy.
Why do we use cookie
We uses cookies for a number of purposes, such as:
to enable you to use and access the ChineseRd Platform and its services;
retain your preferences;
to improve security;
to show you content (e.g., advertisements) more relevant to you;
assess the performance of ChineseRd and to improve ChineseRd continually;
customize and enhance your ChineseRd experience.
How to control or delete cookies
You can choose to refuse or delete cookies at your own discretion. Most web browsers automatically accept cookies, but you can modify your browser settings to reject cookies by visiting the Help portion of your browser’s toolbar.
Your mobile device may also allow you to control cookies through its setting function. Please refer to your device manufacturer’s instructions for more information.
Please be noted that if you choose to refuse cookies, your access to some functionalities of ChineseRd may be restricted.
D. How we share, transfer or make available your personal information
We will share, transfer or make available your personal information as follows:
1. We share your personal information with our affiliates. However, we only share it on a need-to-know basis and will be bound by the purposes stated in the Policy. If our affiliates are to change the intended purposes for which they use your information, they will notify you in advance and seek your consent if necessary.
2. We share your order, account, device and location information with partners and other third parties to ensure the smooth completion of our services. However, we will only share necessary personal information for the purposes set out in Section B. Our partners have no right to use the shared personal information for any other purposes. Our partners include:
· Suppliers of goods or technical services
We share your personal information with third parties supporting our functions. These third parties provide the following types of support to us: infrastructure technical services, payment services, professional advisory services, and data processing for us. The information is disclosed to make available the core functions of our products and/or services.
· Partners who commission us to promote
Sometimes, we market other companies to users of our products and/or services. We share your indirect user image formed based on your personal information in combination with non-personal information with the partner who commissioned us to promote (the "client"). However, we will only provide information on the coverage and effectiveness of the promotion to the client rather than your personal identity, or we will aggregate this information so that it does not identify you. For example, we can provide the client with statistical information that could not identify personal identity to help them understand its audience or customers.
3. We will transfer your personal information to companies, organizations or individuals, for mergers, acquisitions, asset transfer, or similar transactions; if personal information is involved in the transfer. We will require companies and organizations that receive your personal information in this context to be bound by the Policy. Otherwise, we will require them to ask for your permission again.
4. In order to comply with laws, enforce or apply our conditions of use and other agreements, or to protect the rights and property or safety of ChineseRd, you or other ChineseRd customers, such as preventing fraud and other illegal activities and reducing credit risks, we will exchange information with other companies and organizations. However, this does not include selling, renting, sharing or otherwise disclosing personal information for profit making purposes in violation of the commitments made in the Policy.
5. Public disclosure
We will make available your personal information to the public only under the following conditions to the extent that security measures generally accepted in the industry have been taken:
· At your request, and limited to the personal information you designate in the manner you have requested;
· As required by laws and regulations, mandatory administrative enforcement or judicial orders, we may publicly disclose your personal information of the required type in a manner requested. Subject to laws and regulations, when we are requested to disclose, we will require the corresponding legal process documents, such as summons or investigation letters. All requests are carefully reviewed to ensure that they are legal and we will only disclose the data that the law enforcement agencies have legal right to obtain for specific purposes. As permitted by laws and regulations, we will disclose documents under the protection of encryption keys.
For companies, organizations and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requesting them to process personal information by taking relevant confidentiality and security measures in accordance with our instructions and this Policy. In the use of personal sensitive data, we require third parties to adopt data desensitization and encryption technologies to better protect user data.
Please note that some of the recipients of your personal information referenced above will be based in countries outside of your country of residence whose laws may not provide the same level of data protection as your country. In such cases, we will ensure that there are adequate safeguards in place to protect your personal information that comply with our legal obligations.
F. How we protect your personal information
We value personal information security and will take all reasonable and practical measures to protect your personal information. That said, the Internet is not absolutely secure. Communication methods with other users, such as e-mail, instant messaging, and social software, cannot be fully encrypted. We recommend that you use complex passwords when using such tools, and take care to protect your personal information.
We set out below the security measures taken to protect your personal information:
1. Data security technical measures
We will take appropriate technical and organizational security protection measures, including reasonable systems and security technologies, to prevent unauthorized access, modification and loss of your personal information.
ChineseRd's network services are based on encryption techniques such as transport layer security protocols. ChineseRd provides browsing services through https and other methods to ensure the security of user data during transmission.
ChineseRd applies encryption techniques to save on an encrypted basis user's password information and isolate it through isolation techniques.
In the use of personal information, we will use a variety of data desensitization techniques including content substitution and md5 to enhance the security of password information in use.
ChineseRd adopts code security automatic inspection and data access log analysis technology to conduct personal information security audits.
2. Other security measures taken by ChineseRd to protect personal information
ChineseRd manages and regulates the storage and use of personal information by establishing a data classification system, data security management specifications, and development specifications.
ChineseRd controls data security in an all-round way through signing confidentiality agreements with those who will access to the information, monitoring and auditing mechanisms.
ChineseRd has a data security committee consisting of a full-time information protection department and data security emergency response organization to promote and protect personal information security.
Strengthen safety awareness: We also hold safety and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.
3. We only allow employees of ChineseRd and ChineseRd Affiliates and partners to access personal information on a need-to-know basis and set strict access control and monitoring mechanisms for this purpose. We also bind all persons who may come into contact with your personal information with confidentiality obligations. Those who fail to fulfill the obligations may be subject to legal liabilities or have their relationship with ChineseRd terminated.
4. We will take all reasonable and practical measures to avoid collecting uncorrelated personal information.
5. Responding to Security incidents
In order to deal with possible risks of leakage, damage, and loss of personal information, ChineseRd has established a number of systems to clarify the classification and grading standards for security incidents and security vulnerabilities and the corresponding processing procedures. ChineseRd has also established a special emergency response team for security incidents. It will, according to the requirements for the handling of security incidents, implement security plans for different security incidents, stop loss, conduct analysis, positioning and formulate remedial measures; moreover, it will trace to the source and crackdown in concert with the authorities.
In the event of a personal information security incident, we will inform you without undue delay (in accordance with applicable laws and regulations) of the basic information and possible impact of the security incident, measures we have taken or will take, suggestions on the precautions you can take to reduce risks, remedial measures for you, etc. We will also inform you on a timely basis by e-mail, letter, telephone, notice, etc., again in accordance with applicable laws and regulations When it is difficult to notify a personal information subject on an individual basis, we will issue an announcement in a reasonable and effective manner is made instead.
If you have any questions about personal information protection, you can contact us through the contact information at the bottom of the Policy. If you find that your personal information has been made known, especially your account and password, please contact us immediately through the contact information set out in Section K (How to contact us) at the bottom of the Policy so that we can take appropriate measures.
G. Personal information preservation and retention
We will hold your personal information for as long as necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory or internal policy requirements. Unless otherwise specified by laws and regulations, we will remove or anonymize your personal information within one month from the date when your account is cancelled. If the foregoing period expires, we will remove or anonymize your personal information.
Please note that when you successfully deregister your ChineseRd account, we will give you a one-month cooling-off period as of the deregistration date, during which, you can at any time apply for resumption of your cancelled ChineseRd account. To resume the functions under your ChineseRd account, we will not remove or anonymize your personal information during the cooling-off period. If you do not resume your ChineseRd account or explicitly refuse to resume your ChineseRd account during the cooling-off period, we will remove or anonymize your personal information.
If we terminate services or operation, we will notify you at least 30 days in advance and remove or anonymize your personal information after the termination of services or operation.
H. How to manage your personal information and your rights
ChineseRd attaches great importance to respecting your privacy rights and makes every effort to protect your right to access, correct, delete, and withdraw consent to use, your personal information, so that you have full capacity to protect your privacy and security. These rights are set out below. Where you exercise your rights, we will honor your request as required under applicable laws, but your rights are not absolute as they do not always apply and exemptions may be applicable.
1. The right to access and correct your personal information
Unless provided by laws and regulations, you have the right to access to and correct your personal information at any time, including:
· Account information: On the APP side, you can check all your personal information submitted to ChineseRd in "Settings" menu on "My Account" page. You can also change your contact number and e-mail address through the “Settings” menu.
· Order information: On the APP side, you can view all completed and pending orders or paid orders by visiting "Orders" menu on "My Account" page.
Please feel free to contact us if you need to access or correct other personal information arising from your use of our products and/or services. We will respond to you in a manner and by the deadline set out in the Policy.
2. The right to deletion of your personal information
Subject to the limitations of applicable laws, you may request for us to delete your personal information. If we decide to respond to your request for removal, we will also notify any entity that obtains your personal information from us, requesting for removal in a timely manner, unless otherwise required by laws and regulations, or the entities are authorized by you.
3. The right to object to the processing of your personal information
Subject to the limitations of applicable laws, you may request to object to the processing of your personal information by changing the scope within which we can continue processing that personal information.
4. The right to change your authorization scope or withdraw your authorization
To the extent you have given us authorization to collect and process your personal information, you may withdraw that authorization to process your personal information for certain purposes by deleting information, turning off device functions, or changing privacy settings on ChineseRd website or in the software. You can also withdraw your authorization granted to us by deregistration so that we cannot continue collecting your personal information.
Please understand that each business function requires some basic personal information. Once you withdraw your consent or authorization, we cannot continue providing you with the services for which you withdraw consent or authorization, and will not process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the processing of personal information previously conducted according to your authorization.
5. Right to restriction of processing
Subject to the limitations of applicable laws, you may request us to restrict our processing of your personal information.
Responding to your requests
Subject to the applicable law, you are entitled to submit the above requests as described above or otherwise by contacting us through support@chineserd.com. We will respond to your requests without undue delay, and in any event within one month of receipt of the request, unless such request is complex in which case we may extend this period by a further two months (provided that we will inform you of this within one month of your request if so). We do not charge you for your reasonable request in principle; however, we may charge a certain amount of cost in accordance with applicable law for repeated requests that exceed a reasonable limit. We may reject those requests that are duplicative, require excessive technical means (for example, developing new systems or fundamentally changing current practices), pose risks to the legitimate rights and interests of others, or that we are permitted to reject under applicable laws.
In certain situations, we may not be able to respond to your request. These situations may include situations:
· relating to national security and national defense security;
· relating to public safety, public health, and major public interests;
· relating to criminal investigations, prosecutions and trials;
· where there is sufficient evidence that you abuse the rights of others;
· where a response will result in serious damages to the legitimate rights and interests of you or other individuals and organizations.
I. Protection of minors' information
ChineseRd attaches great importance to the protection of minors' personal information. If you are a minor under the age of 18, you must obtain prior written consent from your parent or legal guardian before using our products and/or services. ChineseRd protects personal information of minors in accordance with applicable laws and regulations.
For the personal information of minors collected with the consent of parents or legal guardians, we will only use or publicly disclose it when permitted by laws, explicitly consented to by the parent or guardian or required for protecting the child.
If we find ourselves collecting personal information of a minor without the prior consent of a verifiable parent or legal guardian, we will try to delete it as soon as possible.
J. Notices and amendments
This document is a notice to you and not a contract between us.
To provide you with better services and keep pace with the development of ChineseRd’s business, this Policy will be updated from time to time. We will remind you of the updates by releasing an updated version on ChineseRd website and mobile terminal. We also invite you to visit ChineseRd to keep abreast of the latest version of the Policy.
For significant changes, we will also announce in a noticeable manner, explaining specific changes to the Policy in a manner including but not limited to emails, text messages, or special tips on the browsing page.
For the purpose of the Policy, significant changes include but are not limited to:
· significant changes in our service model, for example, the purposes of processing personal information, the types of personal information handled, the manner in which we use personal information, etc.;
· major changes in ownership structure, organizational structure, and so on, such as changes in owner as a result of business adjustment, bankruptcy, mergers and other similar transactions;
· changes in the main objects of personal information sharing, transfer or public disclosure;
· major changes in your rights to participate in the processing of personal information or the ways to exercise them;
· any changes in the departments in charge of handling personal information security, contact information, and reporting channels;
· there is a high risk indicated in the personal information security impact assessment report.
We will also archive the old version of this Policy for your review.
K. How to contact us
If you have any questions, opinions or suggestions about the Policy or related issues, you can at any time email us at support@chineserd.com.
We have set up a full-time information protection department (or personal information protection specialist). You can contact them by emailing support@chineserd.com.